They closed my account, I was told that I could get my funds from the branch. The manager at the location, came out screaming and took my card, and then threatened to call the cops on me. AWFUL!!! Do not visit this location.
Their customer service at this location is absolutely horrible. I have been a member for years and always have to contact services through the 800 number in order to get things taken care of. What the hell is the point of a brick and mortar location if I have to call someone else?
I want to punch the manager in the face. I might just go back and do it. He said he can wave a charge but he won't for me. Please don't wait your time unless you are gonna rob the place
Always ... Always delayed in drive thru. Plus the commercial window has been broken for months with ridiculous interior traffic flow system used as a blockade. This institution certainly makes plenty of money and can afford to clean up the tacky broken outdated drive thru.
If there was the option to have zero "0" stars that's what I would have given this bank. Twice already that my husband and I have had HORRIBLE CUSTOMER SERVICE and I've been here no more than 5 times. No problem with the tellers when doing a simple deposit but when we needed to talk one on one with someone poor service. For more we got there 35 mins before closing but had to wait till they finished with a client. By the time it was our turn they only had about 5-7 mins till close. When we told the lady what we needed she kept saying that they are closing now with each sentence that came out of her mouth. Even when making a short call to their legal dept. or who ever it was that she called to ask a question she flat out said I just need to ask a question since we are closing the customer( meaning the hubby and me) will need to call and make an appointment. I was livid but I don't like making a scene so once she finished I got up and left. And yes I did call the 800 # to report this and guess what after all that all she needed to do was to give me a form that Bank of America needed to and copies of the paper work that I had which she clearly read and had in her hand when asking her question over the phone. POOR SERVICE ;NEVER AGAIN GOING TO THIS BRANCH ; PPL HERE NEED TO LEARN WHAT CUSTOMER SERVICE REALLY IS; IF YOU DONT LIKE YOUR JOB GO FIND ANOTHER ;
Bank Of America Financial Center is a US Bank based in Auburndale, Florida. Bank Of America Financial Center is located at 300 Havendale Blvd, Auburndale, FL 33823, USA.
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